What is PomaBrush made of?
PomaBrush features a sleek food-grade silicone unibody.
Last updated: July 21, 2020 13:22
What's the main difference between PomaBrush and other brands?
PomaBrush is 20% smaller than most electric toothbrushes in the market, yet its battery lasts up to 4 months on a single charge. Thanks to its smaller size, PomaBrush fits more comfortably in your hand and looks far more elegant.
Due to its silicone bristles PomaBrush delivers better plaque control and hygiene — silicone bristles are 35 times more hygienic than nylon.
Compared to typical nylon bristles, your PomaBrush’s silicone head is non-porous and antibacterial. This means it is easier to rinse, and stays clean and bacteria-free for longer.
The softness of the rubber tips causes less irritation upon contact with the gingival, in addition to having a massaging effect. Pomabrush delivers premium and quality clean, and has minimalist aesthetics.
Last updated: July 21, 2020 08:14
How long does the battery last?
PomaBrush’s battery lasts for 4 months on a single charge. That’s enough for 480 minutes of brushing!
The brush itself holds 1 month of charge, and its compact wireless charging case extends PomaBrush’s battery life for an additional 3 months.
Last updated: July 21, 2020 08:14
What is the battery capacity of the PomaBrush and PomaBrush wireless charging case?
There is a Li-on rechargeable battery with 350mAh in PomaBrush, and 1,500 mAh in the PomaCase.
Last updated: July 21, 2020 08:16
Are PomaBrush’s silicone bristles soft enough not to harm my enamel?
PomaBrush features an all-silicone brush head. The silicone won’t hurt your gums or enamel even if you brush more than twice a day.
Last updated: July 21, 2020 13:22
How many colors does PomaBrush come in?
PomaBrush comes in 4 dynamic colors to match your lifestyle: Black Mist, Winter White, Burnt Coral, Sky Blue.
Last updated: July 21, 2020 08:16
How long do the silicone brush heads last?
Silicone bristles wear out far slower than those made of nylon. So, you’ll only need to change brush heads every 6 months.
Last updated: July 21, 2020 08:16
Does PomaBrush come with a warranty?
PomaBrush has a 2-year warranty. If your PomaBrush does not work as expected, we’ll repair any parts or replace your toothbrush entirely so you can enjoy the Poma smile.
Last updated: July 21, 2020 08:22
Are PomaBrush’s silicone bristles certified to remove caries and stains?
PomaBrush’s powerful & soft vibrations perform a thorough clean that removes bacteria and food debris.The silicone brush head is specially designed for cleaning plaque. PomaBrush is certified by the FDA, and also has CE-EMC, RoHS and IPX7 certificates.
Last updated: July 21, 2020 13:22
Do the silicone bristles bend while brushing?
Of course not! Silicone bristles clean up to 10x better than you could with a manual toothbrush thanks to PomaBrush’s powerful sonic pulses — without sacrificing your gums or enamel! Moreover, the silicone brush head strengthens your gums while brushing your teeth.
Last updated: July 21, 2020 13:25
From where are you shipping the product?
PomaBrush is distributed centrally from Hong Kong to a fulfillment center near you. It is then shipped to your doorstep locally.
Last updated: July 21, 2020 13:25
What is its waterproof rating?
PomaBrush has IPX7 certification. This means you can safely use PomaBrush while in the shower, assured that the technology within is safe from water damage.
Last updated: July 21, 2020 13:25
How should I clean PomaBrush?
Cleaning it with water is enough. Due to the absorbent properties of silicone, germs don’t accumulate on the brush head or on the brush itself. This prevents the spread of germs while you brush your teeth.
Last updated: July 21, 2020 13:25
How does the 2-minute timer work?
The integrated timer vibrates every 30 seconds to notify you that it is time to change to the next quarter of the mouth. Perfect cleaning takes 2 minutes.
Last updated: July 21, 2020 13:25
Can I change the timer settings?
No. The built-in timer is specially designed to deliver perfect cleaning which takes 2 minutes. The integrated timer vibrates every 30 seconds to notify you that it is time to change to the next quarter of the mouth.
Last updated: July 21, 2020 13:25
Does PomaBrush have a charge indicator?
Yes, there is an indicator on the charging case which has 3 different lights. Each indicates the % of charging left.
Last updated: July 21, 2020 13:25
What kind of charger is used for PomaBrush? Is there a charger included in the package?
Yes. All rewards come with the wireless charging PomaCase and the USB-C cable (to charge the PomaCase). You can use your own USB-C cable.
Last updated: July 21, 2020 13:25
How does the PomaBrush case stay closed?
The PomaBrush case stays closed due to a very strong magnetic closure.
Last updated: July 21, 2020 13:25
How do I charge the PomaBrush and PomaCase?
PomaBrush charges wirelessly in the PomaBrush case via induction charging. The case is charged via USB-C.
Last updated: July 21, 2020 13:22
How should I move PomaBrush while brushing my teeth?
PomaBrush has the most powerful motor silicone electric toothbrushes ever had. Its 15,000 vibrations per minute clean thoroughly — just hold it to your teeth and gently massage with slow rotating movements.
Last updated: July 21, 2020 13:22
Compared to what kind of brushes is PomaBrush 20% smaller? What are the product’s specifications?
PomaBrush is 20% smaller than the average electric toothbrush. PomaBrush measures 208 x 20 x 20 mm, and weighs just 51g.
The case measures 236 x 45 x 36 mm, and weighs 168g.
Last updated: July 21, 2020 13:22
What kind of toothpaste should I use with PomaBrush?
PomaBrush doesn’t limit your toothpaste options! Use any toothpaste you would with a regular or electric toothbrush. Some people even go without, relying on PomaBrush’s powerful vibrations instead. We’d still recommend toothpaste for the best Poma Smile!
Last updated: July 27, 2020 02:38
How can I change my PomaBrush reward?
To change Your PomaBrush reward, just follow these simple steps:
-
Login your account
-
Click on your account, in the top right corner
-
From “Backed Projects” section choose “PomaBrush” campaign and click on it, and in the opened page you’ll see your reward
-
Click “Manage your pledge” and from the opened window choose “Change your pledge”
-
It will open the list of all available sets, from there choose the set you want. Push “Continue” and in the opened window “Confirm” your order
Last updated: August 07, 2020 03:26
How can I add Add-ons to my PomaBrush reward?
To get any of add-ons, just follow these simple steps:
-
Click on “Manage your pledge”
-
Add the amount above to the total of “Your current pledge”
e.g. If your current pledge is £74 for 1 PomaBrush Set (including shipping). And you want 2-years Extra PomaBrush Changeable Head Set (4 units) to be included in your order, add £34 to your current £74. Your total pledge will be £108. (These amounts will vary depending on your original pledge, shipping, and desired add-ons.) Add the corresponding amount to your pledge amount.
- Hit “Update pledge”
If you haven’t backed the project yet: 1. Click on the green “Back this project” button 2. Select your PomaBrush reward 3. Choose your delivery country to get a base total calculated automatically 4. Add the add-on value to the given total
Last updated: August 07, 2020 03:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.